We are real humans with a real passion for ultralight gear, the outdoors + amazing customer service!  Click above for Ben, Maggie, Nolan, or Rachel to reply within 1 business day!

We value time outside with our families as much as you do. 
Our business hours are 9 am-5 pm CT Monday - Friday.

Back to the GGGear...

Contact Us

Garage Grown Gear

<span id="isPasted" style="font-size:10.5pt;font-family:Arial,sans-serif;color:#1b1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Welcome! We&#x2019;re so excited you&#x2019;re interested in hitting the trail! Our <span id="isPasted" style="font-size: 10.5pt; font-family: Arial, sans-serif; color: rgb(65, 168, 95); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://www.garagegrowngear.com/blogs/magazine" rel="noopener noreferrer" target="_blank">online magazine</a><span id="isPasted" style="font-size:10.5pt;font-family:Arial,sans-serif;color:#1b1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> is an extensive archive of helpful articles, gear reviews, and more. We also have this&#xA0;<span id="isPasted" style="font-size: 10.5pt; font-family: Arial, sans-serif; color: rgb(65, 168, 95); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://www.garagegrowngear.com/blogs/magazine/backpacking-gear-checklist" rel="noopener noreferrer" target="_blank">backpacking checklist</a><span id="isPasted" style="font-size:10.5pt;font-family:Arial,sans-serif;color:#1b1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;to help you gather the items in your kit. Borrowing gear or buying used gear can be great when you&#x2019;re first starting out too. &#xA0;

Welcome! We’re so excited you’re interested in hitting the trail! Our online magazine is an extensive archive of helpful articles, gear reviews, and more. We also have this backpacking checklist to help you gather the items in your kit. Borrowing gea

I’m new to backpacking. Where do I start?

General Questions

Can I change my order?

Can I pick up my order from your warehouse?

My discount code won’t work on certain items.

Do you ship to Post Offices via General Delivery?

I have a trip coming up. How early should I place my order to receive it in time?

Do you offer Free Shipping?

Placing an Order

How long will it take to receive my order?

Can I track my order?

My order is marked as delivered, but it still hasn’t arrived.

How long will my Enlightened Equipment, El Coyote, or Gnara item take to ship?

What should I do if my order is delayed?

Can you ship something overnight/next day?

Shipping & Tracking

What is your return + exchange policy?

How do I start a return or exchange?

My order arrived over 30 days ago. Can I still return or exchange an item?

I used an item for just a few days on trail. Can I still return it?

My order was “returned to sender.” What can I do next?

I'm trying to return an item, but it says "item not eligible for return".

Exchange & Return

An item arrived with a manufacturing defect. What should I do?

An item broke while I was outside using it. How do I know if it’s covered by warranty?

I’m new to backpacking. Where do I start?Updated a year ago