We are real humans with a real passion for ultralight gear, the outdoors + amazing customer service!  Click above for Ben, Nolan, or Pete to reply within 1 business day!

We value time outside with our families as much as you do. 
Our support hours are 9 am-5 pm CT Monday - Friday.

Back to the GGGear...

Contact Us

Garage Grown Gear

Need support? Our customer service team (made up of real humans!) is here to help answer your questions and help you out! 

Garage Grown Gear Customer Support

Can I change my order?

Can I pick up my order from your warehouse?

My discount code won’t work on certain items.

I have a trip coming up. How early should I place my order to receive it in time?

Do you offer Free Shipping?

Placing an Order

How long will it take to receive my order?

Can I track my order?

My order is marked as delivered, but it still hasn’t arrived.

How long will my El Coyote or Gnara item take to ship?

What should I do if my order is delayed?

Can you ship something overnight/next day?

Do you ship to UPS Stores and Post Offices via General Delivery?

Shipping & Tracking

What is your return + exchange policy?

How do I start a return or exchange?

My order arrived over 30 days ago. Can I still return or exchange an item?

I used an item for just a few days on trail. Can I still return it?

My order was “returned to sender.” What can I do next?

I'm trying to return an item, but it says "item not eligible for return".

Exchange & Return

An item arrived with a manufacturing defect. What should I do?

An item broke while I was outside using it. How do I know if it’s covered by warranty?

My order arrived damaged. What should I do?

I’m having issues with my Nitecore product. What should I do?

Warranty

Where is GGG located?

Do you have a storefront?

How do I subscribe to your newsletter list?

I’m new to backpacking. Where do I start?

Where can I find my wish list?

How can I get notified when something comes back in stock?

What does "ultralight" mean?

I have a small outdoor brand. How can I sell on GGG?

How do you pick the brands you sell on GGG?

General Questions

Do you ship to my country?

Are international customs fees or VAT included in my order?

How can I return or exchange an item? (International Customers)

International Customers