What is your return + exchange policy?Updated 10 days ago
We'll take back new, unused gear within 30 days of delivery.
Here's the bottom line: if you're unhappy, we're unhappy. We're real people, and we’re willing to go the extra mile to help as best as we can. We want you to feel confident when you purchase with us. That's why returns and exchanges are free on most* items shipped to U.S. addresses, as long as the item meets these conditions:
- Item is in new/unused condition.
- Item was delivered within the last 30 days.
Please note:
* Items returned without original tags and/or packaging intact will incur a 15% restocking fee.
* No returns or exchanges for items totaling $10 or under.
* No returns or exchanges on certain product categories including (but not limited to) Seasonal Gift Boxes, Garage Sale items, food items, underwear, or free gift items.
* You can choose a refund to your original payment method or store credit.
* Refunds do not include any shipping costs paid on your original order, if applicable.
**Holiday orders:** Anything ordered between November 1 and December 31 can be returned through January 31 of the following year. Gifts happen. We get it.
How it works:
1. Follow the link to our Returns and Exchanges page to get started
2. Enter your order details
3. We issue you a prepaid return label
4. You ship back the item(s) via USPS
5. Once your return or exchange arrives back at our facility, we will process it in 1-2 business days (although it goes up to 2-4 days during the winter holiday season).
* Refunds take 1 to 2 business days to reach your original payment method after processing.
Click here to visit our Returns and Exchanges page and get started!
Once your return or exchange arrives back at our facility, we will process it in 1-2 business days (although it goes up to 2-4 days during the winter holiday season). Note that any refund given for a return takes 1-2 business days to go through to your original payment method.
Orders placed outside of the United States
International customers are responsible for covering the full cost of return or exchange shipping. When an international order is returned for a refund, the refund will not include the initial shipping cost.
You can send the item(s) you're returning or exchanging here:
Garage Grown Gear
Attn: Returns [your order# here]
2380 Wycliff Street, Suite 140
St. Paul, MN 55114
U.S.A
But What if Something Breaks?
If something happens to your gear that's beyond normal wear and tear, head over to our warranty information page and follow the instructions. While we do not provide a specific warranty for products found on Garage Grown Gear, we are often able to coordinate repairs, discounted replacements, or exchanges directly through the manufacturer. We want your experience with Garage Grown Gear to be awesome!
The Fine Print
GGG retains the right to make the final determination of what constitutes new and unused. Exchanges are subject to an item still being in stock. If you receive a free gift in one of our promotions and returning items drops your order total below the free gift threshold, you'll need to either return the free gift or pay for it.
You can read our full returns + exchanges policy here.