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We value time outside with our families as much as you do. 
Our business hours are 9 am-5 pm CT Monday - Friday.

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Garage Grown Gear

We do our best to ship your order as soon as possible (in 1-2 business days) Monday through Friday. Unfortunately, our control over things ends once the package is in the hands of the shipping carrier. Sometimes there are unexpected delays due to weather or unforeseen circumstances. If you placed your order right after a long 3 day weekend or during the winter holiday season, delays are more likely to occur. Your patience and understanding is much appreciated!&#xA0;If your order continues to be delayed when viewing your tracking information, you can <a class="fr-green" href="https://garage-grown-gear.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us here</a>.&#xA0;

We do our best to ship your order as soon as possible (in 1-2 business days to be exact). Unfortunately, things are out of our control once the package is in the hands of the shipping carrier. Sometimes there are unexpected delays due to weather or u

What should I do if my order is delayed?

Shipping & Tracking

Can I change my order?

Can I pick up my order from your warehouse?

My discount code won’t work on certain items.

Do you ship to Post Offices via General Delivery?

I have a trip coming up. How early should I place my order to receive it in time?

Do you offer Free Shipping?

Placing an Order

How long will it take to receive my order?

Can I track my order?

My order is marked as delivered, but it still hasn’t arrived.

How long will my Enlightened Equipment, El Coyote, or Gnara item take to ship?

Can you ship something overnight/next day?

What is your return + exchange policy?

How do I start a return or exchange?

My order arrived over 30 days ago. Can I still return or exchange an item?

I used an item for just a few days on trail. Can I still return it?

My order was “returned to sender.” What can I do next?

I'm trying to return an item, but it says "item not eligible for return".

Exchange & Return

An item arrived with a manufacturing defect. What should I do?

An item broke while I was outside using it. How do I know if it’s covered by warranty?

My order arrived damaged. What should I do?

I’m having issues with my Nitecore product. What should I do?

Warranty

Where is GGG located?

Do you have a storefront?

How do I subscribe to your newsletter list?

I’m new to backpacking. Where do I start?

Where can I find my wish list?

How can I get notified when something comes back in stock?

What does "ultralight" mean?

What is "The Garage"?

I have a small outdoor brand. How can I sell on GGG?

How do you pick the brands you sell on GGG?

General Questions

Do you ship to my country?

Are international customs fees or VAT included in my order?

How can I return or exchange an item? (International Customers)

International Customers

What should I do if my order is delayed?Updated 2 months ago