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Garage Grown Gear

<span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(32, 34, 35); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We take a lot of pride in the quality manufacturing of our brands. If you received an item that is damaged or defective, we want to make it right! We stand behind and uphold the warranty policies of the brands we sell on our site. We are here to help facilitate this! If you believe your product displays a manufacturing defect,&#xA0;<span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(65, 168, 95); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a class="fr-green" href="https://garage-grown-gear.gorgias.help/en-US/contact">contact us here</a>.<span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(27, 28, 29); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;Please include photos and an explanation of the issue. Then we will do our best to help you the best we can.&#xA0; <span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(27, 28, 29); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You can view our full <span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(65, 168, 95); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a class="fr-green" href="https://www.garagegrowngear.com/pages/defective-product-warranty-claim" rel="noopener noreferrer" target="_blank">warranty policy here.</a><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(27, 28, 29); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;

We take a lot of pride in the quality manufacturing of our brands. If you received an item that is damaged or defective, we want to make it right!. We stand behind and uphold the warranty policies of the brands we sell on our site. We are here....

An item arrived with a manufacturing defect. What should I do?

Warranty

Can I change my order?

Can I pick up my order from your warehouse?

My discount code won’t work on certain items.

Do you ship to Post Offices via General Delivery?

I have a trip coming up. How early should I place my order to receive it in time?

Do you offer Free Shipping?

Placing an Order

How long will it take to receive my order?

Can I track my order?

My order is marked as delivered, but it still hasn’t arrived.

How long will my Enlightened Equipment, El Coyote, or Gnara item take to ship?

What should I do if my order is delayed?

Can you ship something overnight/next day?

Shipping & Tracking

What is your return + exchange policy?

How do I start a return or exchange?

My order arrived over 30 days ago. Can I still return or exchange an item?

I used an item for just a few days on trail. Can I still return it?

My order was “returned to sender.” What can I do next?

I'm trying to return an item, but it says "item not eligible for return".

Exchange & Return

An item broke while I was outside using it. How do I know if it’s covered by warranty?

An item arrived with a manufacturing defect. What should I do?Updated a year ago