We take a lot of pride in the quality manufacturing of our brands...

<span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(32, 34, 35); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We take a lot of pride in the quality manufacturing of our brands. If you received an item that is damaged or defective, we want to make it right! We stand behind and uphold the warranty policies of the brands we sell on our site. We are here to help facilitate this! If you believe your product displays a manufacturing defect,&#xA0;<span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(65, 168, 95); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a class="fr-green" href="https://garage-grown-gear.gorgias.help/en-US/contact">contact us here</a>.<span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(27, 28, 29); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;Please include photos and an explanation of the issue. Then we will do our best to help you the best we can.&#xA0; <span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(27, 28, 29); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You can view our full <span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(65, 168, 95); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a class="fr-green" href="https://www.garagegrowngear.com/pages/defective-product-warranty-claim" rel="noopener noreferrer" target="_blank">warranty policy here.</a><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(27, 28, 29); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;

An item arrived with a manufacturing defect. What should I do?

<span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(27, 28, 29); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We&#x2019;re sorry this happened! While we stand by the quality manufacturing of the brands we carry, unfortunately wear and tear can affect gear sometimes. Ultralight gear is sometimes a bit less durable than traditional gear: when you sacrifice weight, sometimes durability is sacrificed too. Please know that not all ultralight gear is for everyone.&#xA0;<span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(27, 28, 29); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Having said that, sometimes a failure of an item while in use is a manufacturing defect covered under a given brand&#x2019;s warranty.&#xA0;<span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(65, 168, 95); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a class="fr-green" href="https://garage-grown-gear.gorgias.help/en-US/contact">Contact us here</a><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(27, 28, 29); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;with photos and an explanation of the issue, and we will see if it is covered under the brand&#x2019;s warranty.&#xA0; <span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(27, 28, 29); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You can view our <span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(65, 168, 95); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a class="fr-green" href="https://www.garagegrowngear.com/pages/defective-product-warranty-claim" rel="noopener noreferrer" target="_blank">full warranty policy here.</a>&#xA0;

An item broke while I was outside using it. How do I know if it’s covered by warranty?

So sorry about this! Please contact us ...

<span id="isPasted" style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">So sorry about this! Please&#xA0;<span id="isPasted" style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(65, 168, 95); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a class="fr-green" href="https://garage-grown-gear.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us here</a><span id="isPasted" style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">, and we will work with you to make it right. Please be prepared to send along photos of the damaged packing and the damaged item.

My order arrived damaged. What should I do?

Nitecore power banks and headlamps are very reliable...

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">While Nitecore power banks and headlamps are very reliable, sometimes they can be a bit tricky to use. We recommend reviewing the manual that came with your product since oftentimes solutions can be found there.&#xA0;<span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#1b1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Also, here is a website with Nitecore troubleshooting information. Just type in the model of the item you&#x2019;re having trouble with:<a href="https://lumentac.freshdesk.com/support/home" style="text-decoration:none;"><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">https://lumentac.freshdesk.com/support/home</a> <span style="font-size: 10.5pt; font-family: Arial, sans-serif; color: rgb(65, 168, 95); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a class="fr-green" href="https://garage-grown-gear.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">Contact us here</a><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#1b1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;if these resources are still not solving your problem.

I’m having issues with my Nitecore product. What should I do?

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Warranty

An item arrived with a manufacturing defect. What should I do?

An item broke while I was outside using it. How do I know if it’s covered by warranty?

My order arrived damaged. What should I do?

I’m having issues with my Nitecore product. What should I do?