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Garage Grown Gear

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">While Nitecore power banks and headlamps are very reliable, sometimes they can be a bit tricky to use. We recommend reviewing the manual that came with your product since oftentimes solutions can be found there.&#xA0;<span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#1b1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Also, here is a website with Nitecore troubleshooting information. Just type in the model of the item you&#x2019;re having trouble with:<a href="https://lumentac.freshdesk.com/support/home" style="text-decoration:none;"><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">https://lumentac.freshdesk.com/support/home</a> <span style="font-size: 10.5pt; font-family: Arial, sans-serif; color: rgb(65, 168, 95); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a class="fr-green" href="https://garage-grown-gear.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">Contact us here</a><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#1b1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;if these resources are still not solving your problem.

Nitecore power banks and headlamps are very reliable...

I’m having issues with my Nitecore product. What should I do?

Warranty

Can I change my order?

Can I pick up my order from your warehouse?

My discount code won’t work on certain items.

Do you ship to Post Offices via General Delivery?

What is your price matching policy?

I have a trip coming up. How early should I place my order to receive it in time?

Do you offer Free Shipping?

Placing an Order

How long will it take to receive my order?

Can I track my order?

My order is marked as delivered, but it still hasn’t arrived.

How long will my Enlightened Equipment, El Coyote, or Gnara item take to ship?

What should I do if my order is delayed?

Can you ship something overnight/next day?

Shipping & Tracking

What is your return + exchange policy?

How do I start a return or exchange?

My order arrived over 30 days ago. Can I still return or exchange an item?

I used an item for just a few days on trail. Can I still return it?

My order was “returned to sender.” What can I do next?

I'm trying to return an item, but it says "item not eligible for return".

Exchange & Return

An item arrived with a manufacturing defect. What should I do?

An item broke while I was outside using it. How do I know if it’s covered by warranty?

I’m having issues with my Nitecore product. What should I do?Updated 6 months ago