We are real humans with a real passion for ultralight gear, the outdoors + amazing customer service!  Click above for Ben, Maggie, Nolan, or Rachel to reply within 1 business day!

We value time outside with our families as much as you do. 
Our business hours are 9 am-5 pm CT Monday - Friday.

Back to the GGGear...

Contact Us

Garage Grown Gear

<span id="isPasted" style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">So sorry about this! Please&#xA0;<span id="isPasted" style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(65, 168, 95); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a class="fr-green" href="https://garage-grown-gear.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us here</a><span id="isPasted" style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">, and we will work with you to make it right. Please be prepared to send along photos of the damaged packing and the damaged item.

So sorry about this! Please contact us here, and we will work with you to make it right. Please be prepared to send along photos of the damaged packing and the damaged item.

My order arrived damaged. What should I do?

Warranty

Can I change my order?

Can I pick up my order from your warehouse?

My discount code won’t work on certain items.

Do you ship to Post Offices via General Delivery?

I have a trip coming up. How early should I place my order to receive it in time?

Do you offer Free Shipping?

Placing an Order

How long will it take to receive my order?

Can I track my order?

My order is marked as delivered, but it still hasn’t arrived.

How long will my Enlightened Equipment, El Coyote, or Gnara item take to ship?

What should I do if my order is delayed?

Can you ship something overnight/next day?

Shipping & Tracking

What is your return + exchange policy?

How do I start a return or exchange?

My order arrived over 30 days ago. Can I still return or exchange an item?

I used an item for just a few days on trail. Can I still return it?

My order was “returned to sender.” What can I do next?

I'm trying to return an item, but it says "item not eligible for return".

Exchange & Return

An item arrived with a manufacturing defect. What should I do?

An item broke while I was outside using it. How do I know if it’s covered by warranty?

I’m having issues with my Nitecore product. What should I do?

Where is GGG located?

Do you have a storefront?

How do I subscribe to your newsletter list?

I’m new to backpacking. Where do I start?

Where can I find my wish list?

How can I get notified when something comes back in stock?

What does "ultralight" mean?

What is "The Garage"?

I have a small outdoor brand. How can I sell on GGG?

How do you pick the brands you sell on GGG?

General Questions

Do you ship to my country?

Are international customs fees or VAT included in my order?

How can I return or exchange an item? (International Customers)

International Customers

My order arrived damaged. What should I do?Updated a year ago