We take back items for return or exchange within 30 days...

<span style="font-size: 14px; font-family: Arial, sans-serif; color: rgb(27, 28, 29); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We take back items for return or exchange within 30 days of delivery that are new, un-used, and containing original tags and packaging. There is a flat fee of $4.99 deducted from orders returned for refund to help cover a portion of our shipping and labor costs. There is no fee for returns for store credit or exchanges. No returns or exchanges for items adding up to $10 or under.&#xA0; <span style="font-size: 14px; font-family: Arial, sans-serif; color: rgb(58, 42, 47); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">While exchanges or returns will be accepted on most items (given they fall within the parameters listed above), no returns can be accepted on Seasonal Gift Boxes, Garage Sale Items, food items, underwear, or free gift items.<span style="font-size: 14px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0; <span style="font-size: 18px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You can&#xA0;<span style="font-size: 18px; font-family: Arial, sans-serif; color: rgb(65, 168, 95); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a class="fr-green" href="https://garagegrowngear.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">start your return or exchange here</a>.<span style="font-size: 18px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0; <span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once your return or exchange arrives back at our facility, we will process it in 1-2 business days (although it goes up to 2-4 days during the winter holiday season). Note that any refund given for a return takes 1-2 business days to go through to your original payment method.&#xA0; <span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(58, 42, 47); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Orders placed outside of the United States will be responsible for covering the full cost of return or exchange shipping. When an international order is returned for a refund, the refund will not include the initial shipping cost.&#xA0;<span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#3a2a2f;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">You can send the&#xA0;item(s) you&apos;re returning or exchanging&#xA0;here:<span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#3a2a2f;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Garage Grown Gear<span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#3a2a2f;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Attn: Returns [your order# here]<span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#3a2a2f;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">2380 Wycliff Street, Suite 140<span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#3a2a2f;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">St. Paul, MN 55114<span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#3a2a2f;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">U.S.A. <span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#3a2a2f;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">You can read our full&#xA0;<span style="font-size: 10.5pt; font-family: Arial, sans-serif; color: rgb(65, 168, 95); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a class="fr-green" href="https://www.garagegrowngear.com/pages/return-exchange-policies">returns + exchanges policy here</a>.<span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#3a2a2f;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;

What is your return + exchange policy?

We want to make sure you love your gear...

<span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(32, 34, 35); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We want to make sure you love your gear, and that you feel confident when you purchase with us!<span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(32, 34, 35); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">But we know that sometimes an item just isn&#x2019;t exactly what you&#x2019;re looking for. Please <span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(65, 168, 95); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://garagegrowngear.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">visit this page</a><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(32, 34, 35); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> to get the return or exchange process rolling! <span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(32, 34, 35); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You can view our <span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(65, 168, 95); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a class="fr-green" href="https://www.garagegrowngear.com/pages/return-exchange-policies">return + exchanges policy here</a>.

How do I start a return or exchange?

We do not accept returns or exchanges for orders after 30 days...

<span id="isPasted" style="font-size:10.5pt;font-family:Arial,sans-serif;color:#1b1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We do not accept returns or exchanges for orders after 30 days have passed once an order is delivered.You can view our <a class="fr-green" href="https://www.garagegrowngear.com/pages/return-exchange-policies">returns + exchanges policy here.</a>&#xA0;

My order arrived over 30 days ago. Can I still return or exchange an item?

Unfortunately, no. We only accept new and unused...

<span id="isPasted" style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(27, 28, 29); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Unfortunately, no. We only accept new and unused items for return or exchange. You could try re-selling your item on Facebook Marketplace, Ebay, Poshmark, or a gear exchange platform like Gear Trade.&#xA0;You can view our full <a class="fr-green" href="https://www.garagegrowngear.com/pages/return-exchange-policies">returns + exchanges policy here.</a>&#xA0;

I used an item for just a few days on trail. Can I still return it?

<span id="isPasted" style="font-size:10.5pt;font-family:Arial,sans-serif;color:#1b1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">When an order is returned back to us and arrives back at our warehouse, we will email you. You can either choose to have us re-ship the order to you (we will send you an invoice for the shipping cost), or we can refund you for it.&#xA0;<span id="isPasted" style="font-size: 10.5pt; font-family: Arial, sans-serif; color: rgb(65, 168, 95); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a class="fr-green" href="https://garage-grown-gear.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">Contact us here</a> <span id="isPasted" style="font-size:10.5pt;font-family:Arial,sans-serif;color:#1b1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">if you have any questions.&#xA0;

My order was “returned to sender.” What can I do next?

Items that have been used, lost their packaging, or items...

<span id="isPasted" style="color: rgb(58, 42, 47); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Items that have been used, lost their packaging, or items such as food, undergarments, bidets, toothbrushes, items in The Garage, free gifts, seasonal gift boxes, and custom orders, cannot be returned or exchanged, unless the item is damaged or defective (if that is the case,&#xA0;<span id="isPasted" style="color: rgb(65, 168, 95); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://garage-grown-gear.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us here</a><span id="isPasted" style="color: rgb(58, 42, 47); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(252, 252, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">). Items that cannot be returned will be identified as such on the item&apos;s product page. We also cannot accept returns or exchanges for items adding up to $10 or less due to the resources required for this small of a return (environmental and financial). If you have a singular item that is $10 or under, you can still return or exchange it along side a larger priced item.&#xA0;You can read our full <a class="fr-green" href="https://www.garagegrowngear.com/pages/return-exchange-policies" rel="noopener noreferrer" target="_blank">returns + exchanges policy here</a>.&#xA0;

I'm trying to return an item, but it says "item not eligible for return".

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